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Refund Policy

Last Updated: January 3, 2026

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1. Overview

At The Aesthetic Studio, we are committed to providing exceptional medical aesthetic services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for services, products, packages, and gift cards purchased from our clinic.

 

Please read this policy carefully before booking appointments or purchasing products and services. By booking with us or making a purchase, you acknowledge and agree to the terms outlined below.

 

2. Service Appointments

 

2.1 Deposits and Prepayments

 

Deposit Requirements:

  • A deposit may be required to secure certain appointments, particularly for first-time clients or extended treatment sessions

  • Deposit amounts will be clearly communicated at the time of booking

  • Deposits are applied toward the total cost of your service

 

Deposit Refund Policy:

  • Deposits are non-refundable if you cancel or reschedule with less than 24 hours' notice

  • Deposits are non-refundable for no-show appointments

  • Deposits may be transferred to a future appointment if you provide at least 24 hours' notice of cancellation

 

2.2 Service Refunds

 

General Policy: Medical aesthetic services are non-refundable once performed. This includes but is not limited to:

  • Injectable treatments (Botox, dermal fillers)

  • Chemical peels

  • Microneedling treatments

  • Laser treatments

  • Facial treatments

  • Hair restoration treatments

 

Reasoning: Once a service has been performed, materials have been used, professional time has been dedicated, and results have begun to take effect. The nature of medical aesthetic treatments makes them impossible to "return."

 

2.3 Service Dissatisfaction

 

If you are not satisfied with the results of your treatment:

  1. Communication First: Please contact us immediately to discuss your concerns

  2. Follow-Up Consultation: We offer complimentary follow-up consultations to assess results and address concerns

  3. Touch-Up Services: Depending on the treatment and circumstances, we may offer complimentary touch-up services or adjustments at no additional charge

  4. Case-by-Case Review: Each situation will be reviewed individually by our medical aesthetic professionals

 

Note: Results from aesthetic treatments can vary based on individual factors including skin type, age, lifestyle, and adherence to pre- and post-treatment instructions. We cannot guarantee specific results, but we are committed to working with you to achieve the best possible outcome.

 

2.4 Incomplete or Interrupted Services

 

If a service cannot be completed due to:

 

Client-Related Reasons:

  • Client discomfort or inability to tolerate treatment

  • Client request to stop treatment

  • Failure to follow pre-treatment instructions

  • Medical contraindications discovered during treatment

 

No refund will be issued. You will be charged for the portion of the service completed and any materials used.

 

Clinic-Related Reasons:

  • Equipment malfunction

  • Emergency situations

  • Provider illness or emergency

 

We will reschedule your appointment at no additional charge or provide a full refund of any prepayment.

 

3. Cancellation and Rescheduling Policy

 

3.1 Cancellation Notice Requirements

 

24-Hour Notice Policy:

  • You must provide at least 24 hours' notice to cancel or reschedule an appointment without penalty

  • Cancellations made with less than 24 hours' notice will result in forfeiture of any deposit paid

  • We understand that emergencies occur; please contact us to discuss extenuating circumstances

 

3.2 No-Show Appointments

 

No-Show Policy:

  • Failure to attend a scheduled appointment without prior notice is considered a no-show

  • No-show appointments will result in:

    • Forfeiture of any deposit paid

    • A no-show fee equal to 50% of the scheduled service cost may be charged

    • Possible requirement of prepayment for future appointments

 

3.3 Late Arrivals

 

Late Arrival Policy:

  • Please arrive 10 minutes before your scheduled appointment time

  • If you arrive more than 15 minutes late, we may need to reschedule your appointment

  • Late arrivals may result in shortened treatment times to accommodate subsequent clients

  • No refunds will be issued for shortened treatments due to late arrival

 

3.4 How to Cancel or Reschedule

 

To cancel or reschedule an appointment:

  • Call us at (519) 580-8235 during business hours

  • Email us at diggins.em@gmail.com

  • Use the Jane App booking system to manage your appointment

  • Provide your name, appointment date, and time

 

4. Treatment Packages and Series

 

4.1 Package Purchases

 

Package Terms:

  • Treatment packages (e.g., series of 3 or 6 treatments) are sold at a discounted rate

  • Packages must be used within a specified time period (typically 6-12 months from purchase date)

  • Packages are non-transferable to other individuals

  • Packages cannot be split among different service types unless explicitly stated

 

Package Refunds:

  • Packages are non-refundable once purchased

  • Unused treatments within a package cannot be refunded for cash

  • In exceptional circumstances (relocation, medical reasons), unused treatments may be transferred to another individual at our discretion, subject to approval

  • If you are unable to complete a package, we may, at our sole discretion, offer a partial credit toward other services

 

4.2 Package Expiration

  • Treatment packages expire on the date specified at purchase

  • Expired packages cannot be extended or refunded

  • We will send reminders as your package expiration date approaches

  • It is your responsibility to schedule appointments before expiration

 

5. Product Sales

 

5.1 Retail Products

 

Product Refund Policy:

  • Unopened, unused products may be returned within 14 days of purchase for a full refund or exchange

  • Products must be in their original packaging with all seals intact

  • Proof of purchase (receipt) is required

  • Opened, used, or damaged products cannot be returned or refunded for health and safety reasons

 

Exceptions:

  • Defective products may be returned for replacement or refund regardless of whether they have been opened

  • Please report product defects within 7 days of purchase

 

5.2 Skincare Products Recommended During Treatment

  • Products recommended and purchased as part of your treatment plan follow the same refund policy as retail products

  • We are happy to provide samples when available to help you test products before purchase

 

6. Gift Cards

 

6.1 Gift Card Purchases

 

Gift Card Terms:

  • Gift cards are available for purchase in any denomination

  • Gift cards can be used toward any service or product at The Aesthetic Studio

  • Gift cards do not expire

  • Gift cards are non-refundable and cannot be redeemed for cash except where required by law

 

6.2 Lost or Stolen Gift Cards

  • We are not responsible for lost, stolen, or damaged gift cards

  • Gift card codes should be treated like cash

  • If you have registered your gift card or we have a record of purchase, we may be able to replace it at our discretion

 

7. Special Promotions and Discounts

 

7.1 Promotional Offers

  • Services and products purchased during promotional periods are subject to the same refund policy

  • Promotional discounts cannot be combined with other offers unless explicitly stated

  • Promotional offers may have specific terms and conditions that supersede this general refund policy

 

7.2 Groupon and Third-Party Vouchers

  • Refunds for Groupon or other third-party vouchers must be processed through the original purchase platform

  • Unused vouchers may be subject to the refund policies of the third-party platform

  • Vouchers cannot be redeemed for cash

 

8. Medical Complications and Adverse Reactions

 

8.1 Our Commitment to Your Safety

 

While rare, adverse reactions or complications can occur with any medical aesthetic treatment. If you experience:

  • Unexpected adverse reactions

  • Complications requiring medical intervention

  • Results significantly different from expected outcomes due to provider error

 

We will:

  1. Provide immediate guidance and support

  2. Offer complimentary follow-up care and treatment to address the issue

  3. Cover costs of necessary corrective treatments

  4. Work with you to resolve the situation

 

8.2 Refunds for Medical Complications

 

Refunds will be considered on a case-by-case basis when:

  • A complication arises due to provider error or negligence

  • The issue cannot be resolved through corrective treatment

  • Documentation from a medical professional supports your claim

 

This does not apply to:

  • Normal side effects explained during consultation (bruising, swelling, redness)

  • Results that fall within the expected range of outcomes

  • Complications arising from failure to follow pre- or post-treatment instructions

  • Pre-existing conditions that affect results

 

9. Refund Request Process

 

9.1 How to Request a Refund

 

If you believe you are entitled to a refund under this policy:

  1. Contact Us Promptly: Email diggins.em@gmail.com or call (519) 580-8235 within 14 days of the service or purchase

  2. Provide Documentation: Include your name, date of service/purchase, receipt, and detailed explanation of your concern

  3. Allow Review Time: We will review your request within 5-7 business days

  4. Schedule Discussion: We may request a consultation to discuss your concerns in person

 

9.2 Refund Processing

 

Approved Refunds:

  • Refunds will be processed within 10-14 business days of approval

  • Refunds will be issued to the original payment method

  • You will receive confirmation once the refund has been processed

  • Please allow additional time for your financial institution to post the refund to your account

 

Credit Card Refunds:

  • Credit card refunds may take 5-10 business days to appear on your statement

 

10. Exceptions and Extenuating Circumstances

 

We understand that exceptional situations can arise. We may consider exceptions to this refund policy in cases of:

  • Serious illness or hospitalization (documentation required)

  • Death of client or immediate family member (documentation required)

  • Relocation outside a reasonable distance from our clinic (documentation required)

  • Other extraordinary circumstances at our discretion

 

Please contact us to discuss your specific situation. We will work with you to find a fair resolution.

 

11. Disclaimer and Limitation of Liability

11.1 Results Disclaimer

  • Individual results from aesthetic treatments vary and cannot be guaranteed

  • We provide realistic expectations during consultations, but outcomes depend on many individual factors

  • Before and after photos shown are examples and do not guarantee your specific results

 

11.2 Limitation of Liability

 

To the fullest extent permitted by law:

  • Our total liability for any refund shall not exceed the amount you paid for the specific service or product in question

  • We are not liable for indirect, incidental, or consequential damages

  • We are not responsible for dissatisfaction with natural treatment results that fall within expected outcomes

 

12. Consent and Agreement

 

By booking an appointment or purchasing products/services from The Aesthetic Studio, you acknowledge that:

  • You have read and understood this Refund Policy

  • You agree to the terms and conditions outlined herein

  • You have been given the opportunity to ask questions and receive clarification

  • You understand that medical aesthetic services are non-refundable once performed

  • You accept responsibility for providing adequate notice for cancellations

 

13. Changes to This Policy

 

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website and in our clinic. The "Last Updated" date at the top of this policy indicates when it was last revised.

Continued use of our services after changes are posted constitutes acceptance of the updated policy.

 

14. Contact Information

 

If you have questions about this Refund Policy or wish to discuss a specific situation, please contact us:

 

The Aesthetic Studio
1386 King St N, St. Jacobs, Ontario
Email: diggins.em@gmail.com
Phone: (519) 580-8235

Business Hours:
Monday - Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 12:00 PM
 

Additional hours available by appointment

 

Thank you for choosing The Aesthetic Studio. We are committed to providing you with exceptional care and service. Your satisfaction and safety are our top priorities.

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